Delivery & Return

Delivery & Handling

Standard Delivery & Handling Charges

Free for TXShoppy members/Non-members when you spend £150 or more
All other orders 10% Order Value

Please Note

FREE Standard Delivery for Member/Non-Members customers will be added at the last stage of check out. UK & Ireland only.

Orders placed after the relevant cut off time of 3 pm will be treated, for the purposes of delivery, as having been placed the next working day.

Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after the relevant cut-off time on Friday will not be processed until Monday. We do not deliver on Sundays or English Bank Holidays.

Larger deliveries (QTY above 50) may require additional handling time up to 3 working days before Orders are dispatched.
Larger deliveries may require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbor to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbor or at your local post office, they will leave a card for you telling you where it is.

Note: All business orders are delivered to commercial addresses only.

Where a signature is given by someone other than you or the parcel is left at your local post office, the order will be treated as having been delivered.

You may, when placing your order online, specify a different delivery address than your payment address if that is more convenient for you.

All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.

Customers are also advised that we are unable to send aerosols or flammable products to Northern Ireland, Channel Islands, Scottish Islands or BFPO addresses.

Return & Refund Policy

We hope you’ll love your TXShoppy orders but if you want to return any of it we will happily refund you for any items you return to us in an unused and resalable condition within 28 days of receipt.

This excludes the following:

• perishable items (e.g. food and baby milk)
• medicines
• items personalised for you
• sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered)

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give you 14 calendar days from the date you received or collected your complete order to notify us of items you are not completely happy with. We must receive any item you return to us within 14 calendar days of your notification to us of your intention to return the item(s). Orders cancelled under these Regulations are entitled to a refund of any standard postage paid for the delivery of your order, but you are responsible for any postage incurred in returning the items you wish to cancel to us. Unfortunately, we do not refund postage on return of part orders.

Items must be returned in the condition you received them, which includes keeping any hygiene seals in place. You will lose your right to return an item if you unseal a product that needs to be sealed for health or hygiene reasons.

[The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give us the right to reduce the amount of refund that you receive, in the event that non faulty items being returned are damaged or used in any way. The amount which we might reduce your refund by will be dependent on the decrease in value of your use of the item. You should note that should your use mean that your items cannot be resold, this reduction may be 100%.]

How to Return Items

If your unwanted items weigh less than 5kg you can return them by post within 14 days of notifying us that you wish to return your items. 

Returns by Post

To return items by post please repackage them carefully and get return warehouse address by contacting the support.

Items Over 5 kg and larger Items

If you wish to return an item that is over 5kg, please contact our Customer Services team. Either email info@TXShoppy.com, during our opening hours (Monday-Friday 09:00-17:00)

Damaged & Faulty Items

The Consumer Rights Act 2015 allows you to claim a refund on faulty goods within 30 days of receipt. In some cases we may offer to replace or repair the item free of charge: if the first repaired or replacement item we supply also turns out to be faulty then you can claim a refund at this point, which includes the price you paid for it plus any postal charges. This does not apply to items that have failed due to wear and tear. You may have additional manufacturer’s warranties with some products, such as electrical items, giving you additional rights and you should check these carefully.

If you believe any of the items you have ordered to be damaged or faulty, please contact our Customer Services team. Either email info@TXShoppy.com, during our opening hours (Monday-Friday 09:00-16:30) and we will advise you how to return the items.

Refunds

Your refund will be processed once we receive your returned items. Refunds are credited to the original card you paid with and will take 5-7 working days to be credited to your account, depending on your card provider.

We will refund any standard postage paid on orders returned in full. Unfortunately, we do not refund postage on return of part orders.

Refund processing fee is 1.9% of the order volume.

Order Cancellation

All orders canceled during processing by the customers will be refunded an order amount after deducting the restocking fee.
Restocking fee 3.4% of order value.